Only admins can add or change the payment method. Members see Ask an admin
to add a payment method. instead of the button. The billing currency is
chosen once, before the first card, and can’t be changed after a payment
method is saved.
1
Open Add payment method
Select Add payment method in one of three places: the Payment method row of Before you publish in Publishing, the Choose a plan dialog when the plan you chose needs one, or the Billing group of the organization Settings.
2
Choose the billing currency
The first time, Choose a billing currency opens. Select KRW (Korean and international cards) or USD (Visa, Mastercard, and other cards). From an event, the currency defaults to KRW when the event’s time zone is Seoul and to USD otherwise. From Settings, nothing is preselected.Nothing is charged at this point. Select Continue to Stripe.
3
Save the card and return
Enter the card on the Stripe page and save it. You’re brought back to the page you started from. The toast moves from Checking your payment method… to Payment method saved, and the publish checklist updates.If you leave the Stripe page without saving, you return with nothing changed.
Check the result
In the organization Settings, the Billing group shows the card brand and last four digits, its expiry, and the Billing currency. Organizations billed by invoice see Paid by invoice under your contract. instead and don’t need a card.Changing the card
In Settings, select Change next to the card. The same Stripe page opens, without the currency step. Once the new card is saved, any unpaid invoices are charged to it right away. From an event’s Billing page, Change payment method takes admins to the same setting while an unpaid period exists. See Billing and Organization settings.Troubleshooting
Couldn't open the payment page
Couldn't open the payment page
Select the button again. If you’re a member, the button isn’t shown at all,
and an admin has to add the payment method.
Your organization's billing currency is already set
Your organization's billing currency is already set
Another admin saved the currency while your dialog was open. Refresh the
page and select Add payment method again. The currency step is skipped.
The payment method isn't saved yet
The payment method isn't saved yet
After returning from Stripe, the confirmation can lag. Refresh in a moment.
Couldn’t find this payment method setup. Add it again. means the setup
didn’t complete, so start over from Add payment method.
The card has expired
The card has expired
The expiry line in Settings turns red. Select Change to save a new
card. An expired card still counts as a payment method, so publishing isn’t
blocked.