> ## Documentation Index
> Fetch the complete documentation index at: https://docs.umoh.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Send announcements

> Email approved participants of a published event from Announcements: choose recipients, write the message, test it, send now or schedule, and read the history.

An announcement is an email to the approved participants of a published event. You write it in **Announcements**, choose who receives it, and send it right away or at a scheduled time. Every announcement stays in the history with its recipients and their delivery status.

<Note>
  Announcements go out from a published event only; a draft shows **Publish the
  event to send announcements.** with a **Go to publishing** link. Recipients
  are approved participants whether or not they were invited or have entered, so
  for people you added but never invited, this is their first email from the
  event. Unsubscribed participants are skipped, and every member of your
  organization gets a copy.
</Note>

<Steps>
  <Step title="Start a new announcement">
    In **Announcements**, select **New announcement**. To write to specific
    people, select their rows in the **Roster**, then select **Send
    announcement** in the action bar; the form opens with them preselected under
    **Send to**.
  </Step>

  <Step title="Choose the recipients">
    **Send to** offers **All approved participants**, the default, which
    **Includes people you haven't invited yet.**, and **Participants matching
    conditions**. Conditions are **Participant types**, **Entry** (**Entered**
    or **Not entered**), **Invitation** (**Invited** or **Not invited**),
    answers to choice-type profile fields, and **Name or email contains**. The
    form recounts the recipients as you change conditions and shows how many
    unsubscribed participants are excluded.
  </Step>

  <Step title="Write the subject and message">
    **Subject (optional)** takes up to 200 characters; blank means a default
    subject with the event name. **Message** is rich text with bold, italic, two
    heading levels, lists, a divider, and links, up to 5,000 characters, counted
    under the editor. Your text goes out as written; only the frame of the email
    follows each recipient's language.
  </Step>

  <Step title="Send yourself a test">
    Select **Send me a test email** to get the current subject and message at
    your own address. Nothing is saved; **Test email sent** confirms.
  </Step>

  <Step title="Send now or schedule">
    Under **When**, keep **Send now** and select the send button, which shows
    the recipient count. The dialog warns **Once sending starts, it can't be
    undone.**; confirm with **Send now**. To send later, choose **Schedule**,
    set **Date** and **Time** in the event time zone (the offset is shown beside
    the time), and select **Schedule**. A time within the next two minutes asks
    for the same confirmation. The announcement then opens in its detail sheet.
  </Step>
</Steps>

## Read the history

The table lists **Subject** (**No subject** when blank), **Send time** in the event time zone, **Status**, and **Created by**, 20 per page. **Scheduled** waits for its send time and can still be edited or deleted; **Sending** means the recipients are fixed and emails are going out; **Sent** means sending finished, with per-recipient results filling in shortly after; **Failed** shows its reason under the chip. Select a row for details.

## Details, edit, delete, and duplicate

The detail sheet shows the audience summary and, once sending has started, the **Recipients**, **Sent**, **Failed**, and **Unsubscribed** counts, with **Message** and **Recipients** tabs. Each recipient carries **Sent**, **Failed**, **Unsubscribed**, or **Pending**. A scheduled announcement reads **Recipients are fixed when sending starts.** and offers **Edit** and **Delete**; deleting asks **Delete this scheduled announcement?** and can't be undone. A sent or failed announcement offers **Duplicate**, which opens a new form with the same subject, message, and recipients, set to **Send now**.

Replies from participants arrive at the **Support email** set in [Basic info](/host/settings/basic-info).

## Troubleshooting

<AccordionGroup>
  <Accordion title="New announcement is disabled">
    The event isn't published. Select **Go to publishing**; see [Publish the
    event page](/host/publishing/publish).
  </Accordion>

  <Accordion title="No recipients, so nothing was sent">
    No approved participant matched when you confirmed. Registrations in
    **Pending approval** become recipients only after approval, and unsubscribed
    participants are excluded.
  </Accordion>

  <Accordion title="An announcement shows Failed">
    The reason sits under the status. **No one matched the audience at send
    time.** and **The event was unpublished, so nothing was sent.** mean the
    audience was empty or the event was a draft at the scheduled time. **An item
    used in the conditions was deleted, so nothing was sent.** means a
    participant type or option in the conditions no longer exists. **Some emails
    didn't go out.** and **Sending stopped before it finished.** mean part of
    the batch failed; open **Recipients** to see who is marked **Failed**.
    **Duplicate** opens a new announcement with the same title, body, and
    audience, ready to send again.
  </Accordion>

  <Accordion title="Deleting a participant type or option is blocked">
    **A scheduled announcement uses this in its conditions. Change the
    announcement's conditions first.** Edit or delete that announcement, then
    delete the item.
  </Accordion>
</AccordionGroup>


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